Posts Tagged ‘mass’

Making social software work for real people

February 10, 2006

I spent a fun day working at Leslie’s house in the countryside yesterday. It was a gorgeous crisp winter’s day, and we spent the day debating and developing ideas for a particularly knotty client problem, while eating delicious sausage sandwiches and being hassled for grapes by his chickens.

What is probably more interesting is that about an hour of the day’s discussion focussed on social software. More specifically, me trying to explain social software to my colleagues, some of whom are self-confessed luddites. Rather than talk about the technology or some clever principles, I instead decided to just demonstrate three well-known applications: Flickr, del.icio.us, and Last.fm.

They didn’t get Flickr at all; it just raised privacy concerns. “Why would you want to share your holiday photos with strangers?” They understood del.icio.us, but couldn’t see the benefit in their lives as they “don’t bookmark many websites anyway”. Last.fm however really clicked for them, because they could immediately see the benefit – “a tool to find new music that I’ll probably like”. “Like Amazon, but better.”

This got me thinking a bit about where all this Web 2.0 stuff is going, and how we are going to make it work for real people?

The trick for me is to remember that nobody outside of the protocracy is, or ever will be, interested in this stuff. Also, we must realise that there is a generational gap in understanding of how your social network can be leveraged.

In the research I’ve been doing recently in the UK, younger people are impatient for this stuff. They are already doing some of the things that social software enables, through clumsy improvised methods, mostly using text. Remember though that because they want it doesn’t mean they find it clever or sexy. “It’s just how things should work isn’t it?”

Older people though (generally over 28?) see anything social in very friendsreunited terms, and worry about their ability to maintain even more relationships. “I’ve got enough friends.” They have trouble with the concept that (apart from networking tools like LinkedIn), most social software is about the infocloud generated by the relationships, not the relationships themselves.

So how can we shape this stuff to make it acceptable for the mass market? My first thoughts are:

  • Make the social network an enabler, not the thing.
  • Barriers to participation (rating/tagging) must be very low or non-existent.
  • Make it very clear to the user how they are insulted from the weirdoes.

 

I’m not sure that big fonts have a bearing either way.

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